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xia hang sheng ji hang yan tong zhi 80% duan qi hang ban diao zheng ke zi dong tui song
Author(s): 
Pages: 7
Year: Issue:  7
Journal: Air Transport & Business

Keyword:  客服系统航班延误流程操作语音导航前序达率温馨服务以诚为本;
Abstract: <正>近日,厦航结合"服务质量提升"专项行动的开展,对航班不正常通知系统完成改进升级,目前已实现10天内短期航班调整的免检全自动化发送,80%的短期航班调整可以免人工审核直接推送至旅客。系统升级完成后,从航延预报导入客服系统,客服系统自动解析航班旅客信息、组合短信内容、推送航延短信至旅客并通知相关保障责任单位,全套流程操作最多不超过3分钟,大大提升了大面积航班延误时批量航班
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