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Difficulties and Countermeasures of the Grassroots Financial Consumer Protection
Pages: 23-24+41
Year: Issue:  12
Journal: Xi'an Finance

Keyword:  financial consumer protectionfinancial rights and interests;
Abstract: Since the financial consumer rights and interests protection of the People’s Bank of China was launched, each grassroots branch has established a channel to quickly handle the consultation and complaints of financial consumer, improve the complaint handling mechanism, and effectively safeguard the legitimate rights and interests of the financial consumers. But from the perspective of the financial consumer complaint handling, there still exists a lot of difficulties in the financial consumer rights protection at the grassroots level. The paper analyzes those difficultiese and puts forward related suggestions.
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