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jue sheng kuai shi dai its shi shi fu wu mo shi
Author(s): 
Pages: 68-75
Year: Issue:  12
Journal: 清华管理评论

Keyword:  服务模式 ITS 企业客户服务 “零距离” “连接” 快速响应 标准配置 实时服务;
Abstract: 这是一个快时代。快速决策,快速执行,快速服务,快速响应……泛互联网化是陕时代一个有力的载体,无处不在的“连接”拉近每一个个体之间的关系,真正实现了“零距离”。企业与客户之间的沟通方式因“零距离”被彻底地颠覆,时时刻刻连接、随时随地的陕速交互成为可能,实时服务正在成为企业客户服务的“标准配置”。
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