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hang ban yan wu : you hua hao hao shuo
Author(s): 
Pages: 10-11
Year: Issue:  14
Journal: Air Transport & Business

Abstract: <正>作为一名已经工作十五年的乘务员,虽然在航班中也经历过不少特殊情况的发生,但是至今我每次执行航班时仍然最担心的,也最不愿意遇到的就是航班延误。因为一旦航班出现延误,无论何种原因导致的航班延误,总是会有一、两名旅客因此而情绪激动、暴跳如雷,紧接着就是
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