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tan ru he huan jie yin xing ke hu pai chang dui wen ti
Author(s): 
Pages: 21-22
Year: Issue:  7
Journal: Xi'an Finance

Keyword:  专业化分工 绩效考核 单列排队;
Abstract: 调查发现,银行客户"排长队"问题的根本症结在于柜面人员绩效考核机制与营业窗口的专业化分工不相匹配。应调整完善基层网点绩效考核政策;合理定编,均衡配置一线网点岗位及人员数量;强化员工培训,改进排队规则,提高营业窗口营运效率;弹性开设应急窗口,合理解决客户流高峰排队问题;建立排队系统不断优化机制。
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