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Breakthrough Explained the Puzzles of "Three After-sales Services"
Pages: 50-51
Year: Issue:  8
Journal: Office Automation

Abstract:  对于任何企业而言,产品与服务都是用来克敌制胜的不二法门.而在商务办公产品领域,由于产品的同质化倾向越发明显,使得"服务"逐渐成为企业竞争天平上越来越重的砝码.因此,诸品牌除努力在产品上尽量做到与众不同之外,纷纷祭起服务大旗,几乎每家都推出了类似售前售后一条龙的服务措施--看上去都很美.
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