On the measurement methodology of patient satisfaction
Author(s): JIANG Liang-mei, GUO Ji-zhi, HU Shan-ju
Pages: 743-746
Year: 2008 Issue: 11
Journal: Chinese Journal of Hospital Administration
Keyword: Patients; Satisfaction; Evaluation index; System;
Abstract: This thesis analyzes the current study on patient satisfaction, and introduces a patient satisfaction model to fit the specifies of medical services in hospitals in China. Based on a demonstration research, it established an evaluation index system for patient satisfaction. Such a system covers patient requirements makeup, evaluation items, the weight and grading of these evaluation items. It puts that a scientific measurement method assures a successful patient satisfaction evaluation, facilitates its standardization, and helps the hospital in question to know better its patients, which may suggest specific measures to improve patient satisfaction.
Pages: 743-746
Year: 2008 Issue: 11
Journal: Chinese Journal of Hospital Administration
Keyword: Patients; Satisfaction; Evaluation index; System;
Abstract: This thesis analyzes the current study on patient satisfaction, and introduces a patient satisfaction model to fit the specifies of medical services in hospitals in China. Based on a demonstration research, it established an evaluation index system for patient satisfaction. Such a system covers patient requirements makeup, evaluation items, the weight and grading of these evaluation items. It puts that a scientific measurement method assures a successful patient satisfaction evaluation, facilitates its standardization, and helps the hospital in question to know better its patients, which may suggest specific measures to improve patient satisfaction.
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