Analysis on Medical Complaints Transferred from "the Mayor's Hotline"
Author(s): XU Dan-hong, YU Ying, MENG Wei-qin, SONG Fang-fang
Pages: 29-31
Year: 2016 Issue: 8
Journal: Hospital Management Forum
Keyword: The mayor's hotline; Complaint;
Abstract: Based on the analysis of 303 cases of medical complaints transferred by the mayor's hotline, analyzed the causes of these complaints and distribution and explored the prevention and measures of handling medical complaints so as to improve patients' satisfaction continuously.
Pages: 29-31
Year: 2016 Issue: 8
Journal: Hospital Management Forum
Keyword: The mayor's hotline; Complaint;
Abstract: Based on the analysis of 303 cases of medical complaints transferred by the mayor's hotline, analyzed the causes of these complaints and distribution and explored the prevention and measures of handling medical complaints so as to improve patients' satisfaction continuously.
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