Dayparting Records Copying and Effect Analysis
Author(s): ZHENG Lan-yi, CHEN Bin, XU Yu-mei
Pages: 39-40,38
Year: 2016 Issue: 7
Journal: Hospital Management Forum
Keyword: Wechat; Patient satisfactory level; Management process;
Abstract: Objective To investigate the main factors influencing the satisfaction of medical record copy and coping strategies.Methods Analysis was conducted through comparative methods.Results The main factors influencing the satisfaction of medical record copy included: intensive copy time, a large number of records copy at one time or to copy records for many times, jumping a queue in case of emergent events, high work intensity but insufficient employees.Conclusion Dayparting records copy and advance reservation of copy at Wechat platform are effective measures to shorten the waiting time of patients for records copy, reduce jam of copy at peak time, and improve patients' satisfaction level. This reflects the thought of "medical has limitation, but services are endless".
Pages: 39-40,38
Year: 2016 Issue: 7
Journal: Hospital Management Forum
Keyword: Wechat; Patient satisfactory level; Management process;
Abstract: Objective To investigate the main factors influencing the satisfaction of medical record copy and coping strategies.Methods Analysis was conducted through comparative methods.Results The main factors influencing the satisfaction of medical record copy included: intensive copy time, a large number of records copy at one time or to copy records for many times, jumping a queue in case of emergent events, high work intensity but insufficient employees.Conclusion Dayparting records copy and advance reservation of copy at Wechat platform are effective measures to shorten the waiting time of patients for records copy, reduce jam of copy at peak time, and improve patients' satisfaction level. This reflects the thought of "medical has limitation, but services are endless".
Related Articles