Application of One-stop Process Service in Admission and Discharge of Patients
Author(s): ZHU Ai-wu, XIA Xiao-qian, ZHU Li-juan, YANG Na-wu
Pages: 37-38,41
Year: 2016 Issue: 5
Journal: Hospital Management Forum
Keyword: Admission and Discharge of Patients; Process Optimization; One-stop; Satisfaction;
Abstract: Objective To discuss the application effect of one-stop process optimization service in admission and discharge patients. Methods 106 patients admitted to and discharged from of the department of surgery in March 2015 and 106 patients admitted to and discharged from of the department of internal medicine in March 2015 were included in control group, whose admission and discharge procedures were implemented by paying all fees at admission office;60 patients admitted to and discharged from of the department of surgery in December 2015 and 60 patients admitted to and discharged from of the department of internal medicine in December 2015 were included in observation group, whose admission and discharge procedures were implemented with the approach of one-stop process service, including nurses handling discharge Instructions, issuing discharge medication, discharge summary and other information, and payment procedures. Results After the implementation of one-stop process service, non-medical waiting time of patients was shortened, and satisfaction of nurses and patients with the admission and discharge process service were significantly improved (P<0.001). Conclusion The convenient, clear and heartwarming nursing service provided in form of one-stop process service can enhance the efficiency of going through the formalities of admission and discharge, reduce non-medical waiting time of patients and improve patients' satisfaction.
Pages: 37-38,41
Year: 2016 Issue: 5
Journal: Hospital Management Forum
Keyword: Admission and Discharge of Patients; Process Optimization; One-stop; Satisfaction;
Abstract: Objective To discuss the application effect of one-stop process optimization service in admission and discharge patients. Methods 106 patients admitted to and discharged from of the department of surgery in March 2015 and 106 patients admitted to and discharged from of the department of internal medicine in March 2015 were included in control group, whose admission and discharge procedures were implemented by paying all fees at admission office;60 patients admitted to and discharged from of the department of surgery in December 2015 and 60 patients admitted to and discharged from of the department of internal medicine in December 2015 were included in observation group, whose admission and discharge procedures were implemented with the approach of one-stop process service, including nurses handling discharge Instructions, issuing discharge medication, discharge summary and other information, and payment procedures. Results After the implementation of one-stop process service, non-medical waiting time of patients was shortened, and satisfaction of nurses and patients with the admission and discharge process service were significantly improved (P<0.001). Conclusion The convenient, clear and heartwarming nursing service provided in form of one-stop process service can enhance the efficiency of going through the formalities of admission and discharge, reduce non-medical waiting time of patients and improve patients' satisfaction.
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