Application of 1+3 Model in Improving Medical Experience of Inpatients
Author(s): LIU Ling-fen, DING Ping-ying, CHEN Zhi-hong, DAI Jie, CHEN Hai-xiao, WANG Yi
Pages: 25-27
Year: 2016 Issue: 5
Journal: Hospital Management Forum
Keyword: 1+3 model; Medical experience of patients; Quality improvement;
Abstract: As to problems of data on medical experience of patients and satisfaction evaluation, 1+3 Quality Management Model was utilized to improve the situation continuously. Essential reasons were found out through analysis, related service processes were optimized specifically, connections between different departments in hospital were strengthened, and corresponding improvement measures and system were developed. Therefore, the medical experience of inpatients, satisfaction rate and quality of medical services could be improved effectively.
Pages: 25-27
Year: 2016 Issue: 5
Journal: Hospital Management Forum
Keyword: 1+3 model; Medical experience of patients; Quality improvement;
Abstract: As to problems of data on medical experience of patients and satisfaction evaluation, 1+3 Quality Management Model was utilized to improve the situation continuously. Essential reasons were found out through analysis, related service processes were optimized specifically, connections between different departments in hospital were strengthened, and corresponding improvement measures and system were developed. Therefore, the medical experience of inpatients, satisfaction rate and quality of medical services could be improved effectively.
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