Author(s): CHEN Bin, WANG Yong-wu
Pages: 26-28,34
Year: 2015 Issue:  12
Journal: Hospital Management Forum
Keyword:  Medical dispute; Countermeasure;
Abstract: Objective To explore various that could cause medical disputes and provide a reference for hospitals to effectively deal with disputes. Methods Conducted comparative analysis on 1146 medical disputes from 2011 to 2014 in some hospital by means of composition ratio and x2 test. Results The major factors for medical disputes in this hospital in recent four years included: surgical complications, poor surgical results, medical negligence and the lack of doctor-patient communication.Conclusion The hospital should enhance the following measures including medical quality, medical records, business training of medical professionals, medical ethics education, doctor-patient communication management. Medical workers should respect patient's informed consent right and fulfill the obligations of informed consent. Hospital should establish medical dispute resolution mechanism. Meanwhile, the society should increase understanding and respect for medical workers and work together to build a harmonious doctor-patient relationship.