Author(s): XU Rong
Pages: 19-20,29
Year: 2015 Issue:  3
Journal: Hospital Management Forum
Keyword:  Nurse-patient communication; Patient satisfaction; Communication skills;
Abstract: Objective To discuss the effect of strengthening nurse-patient communication in Neurology Department on improvement of patient satisfaction, reduction of nurse-patient disputes and enhancement of nursing quality. Methods In total of 108 cases of inpatients in Neurology Department from January, 2011 to May, 2013 were chosen and divided randomly into observation group and control group with 54 cases in each group. Patients in control group were treated with routine nursing while patients in observation group received routine nursing combined with strengthened nurse-patient communication, then the nurse-patient dispute rate and patient satisfaction were analyzed statistically. Results One nurse-patient dispute case occurred in observation group with incidence rate of 1.85%while seven nurse-patient dispute cases occurred in control group with incidence rate of 12.96%, thus there was statistically significant difference between the two groups (P<0.05);The satisfaction level of patients in observation group was 96.30%which was significantly higher than 83.33%in control group (P<0.05). Conclusion Strengthening nurse-patient communication can improve the nurse-patient relationship, patient satisfaction and quality of nursing care effectively.