Author(s): CHEN Ming-min
Pages: 9-12
Year: 2015 Issue:  3
Journal: Hospital Management Forum
Keyword:  Hospital outpatient emergency care; Volunteer; Management;
Abstract: Objective To investigate the management methods and effects of hospital volunteer service for outpatient emergency care. Method Hospital volunteer service management system was established in the emergency and outpatient departments and 132 volunteers were recruited to provide services including hospital guide, self-registration, self-charging and health guidance etc.. Results Patients' satisfaction increased from 86%to 96.25%after implementing hospital volunteer service. Furthermore, The satisfaction for service objects to the volunteer service and the volunteers' satisfaction for the activities reached to 96.92%and 93.94%respectively. Conclusions A comprehensive hospital volunteer service management system was conductive to improving patients' treatment experience and the relationship between patients and doctors. Meanwhile, a good volunteer service management system was conductive to the volunteers' mental and physical growth and continuous development of volunteer organization.