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The Effect of Hospital Grade Assessment on Library Service Management
Author(s): LIU Hui-ting, YAO Xi-xia
Pages: 63-
64
Year: 2014
Issue:
12
Journal: Hospital Management Forum
Keyword: Grade assessment; Library service; PDCA method;
Abstract: The hospital grade assessment, an objective way to comprehensively assess the overall capacity of hospitals, sets specific evaluation requirements for library management in hospital. In order to adapt to the fast development of hospital and pass the assessment successfully, The First Affiliated Hospital of Xi'an Jiaotong University used the PDCA to conduct comprehensive quality management in the physical environment, the library service content, service mode, rules and regulations. In addition to the achievement in the quality management, the assessment also played a positive role in the construction and development of the library.
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