Investigation on Patient Satisfaction in Beijing Municipal Hospitals
Author(s): GONG Wen-tao, ZHENG Xiao-yan, ZHANG Yan, WANG Zhi-wen, JIN Xiao-yan, HOU Shu-xiao, SHANG Shao-mei
Pages: 28-30,38
Year: 2015 Issue: 1
Journal: Hospital Management Forum
Keyword: Hospital; Patient satisfaction; Outpatient; Hospitalization;
Abstract: Objective Investigated the patient satisfaction to provide a basis for continuous improvement of medical service quality. Methods Patients from 21 Beijing municipal hospitals were investigated with a designed questionnaire. Results The average score of patient satisfaction, outpatient satisfaction and inpatient satisfaction were 85.96, 83.13, 89.10 respectively. Conclusion In general, patients felt satisfied with hospital service, but further improvement of relevant service was still in need. It is necessary to optimize the outpatient service process, solve narrow access to hospitalization and improve the hospital environment and logistic support.
Pages: 28-30,38
Year: 2015 Issue: 1
Journal: Hospital Management Forum
Keyword: Hospital; Patient satisfaction; Outpatient; Hospitalization;
Abstract: Objective Investigated the patient satisfaction to provide a basis for continuous improvement of medical service quality. Methods Patients from 21 Beijing municipal hospitals were investigated with a designed questionnaire. Results The average score of patient satisfaction, outpatient satisfaction and inpatient satisfaction were 85.96, 83.13, 89.10 respectively. Conclusion In general, patients felt satisfied with hospital service, but further improvement of relevant service was still in need. It is necessary to optimize the outpatient service process, solve narrow access to hospitalization and improve the hospital environment and logistic support.
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