Author(s): HE Hui-hong, ZHU Ya-ling, NI Fei-fei, KE Hai-ying, WANG Hai-ping, ZHANG Jie-lan, WANG Nan-fei
Pages: 46-49
Year: 2014 Issue:  8
Journal: Hospital Management Forum
Keyword:  Quality control circle; Orthopedics department; Correct recumbent position; Compliance;
Abstract: Objective By using QCC management tool, improve orthopedic patient compliance of correct recumbent position, meet the treatment needs, promote patients' rehabilitation and standardize the process. Methods 7 nurses from orthopedics volunteered to set up a QCC and carried out theme activities"improving orthopedic patient compliance of correct recumbent position". They analyzed the causes of former incorrect recumbent position with fishbone diagram and then developed improvement measures and made evaluation after two months' implementation. Results (1) Visible outcomes:orthopedic patient compliance of correct recumbent position was improved a lot after implementation of QCC and exceeded the expectation. (2) invisible outcomes: QCC activities improved problem solving ability, sense of responsibility, communication and coordination ability, team cohesion, initiative, quality control methods and harmony. Conclusion QCC activities not only increased nurses' consciousness of active service, optimized the work flow, improved orthopedic patient compliance of correct recumbent position and patients' satisfaction, but also improved the QCC members' team spirit and quality control ability.