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men zhen yi liao jiu fen chan sheng de yuan yin ji fang fan cuo shi
Author(s): 
Pages: 239-241
Year: Issue:  4
Journal: JOURNAL OF NAVAL GENERAL HOSPITAL

Keyword:  医疗纠纷原因防范措施;
Abstract: 在门诊日常工作中,经常会发生医疗纠纷,究其原因主要是以下三方面:①医务人员自身素质;②患者方面的因素;③医院门诊管理水平及各项规章制度是否完善.为了减少及杜绝医疗纠纷的发生主要采取以下几方面的措施:①开展医德教育,转变服务观念;②增加与患者沟通,做好心理护理;③加强业务学习,提高健康宣教能力;④完善各项规章制度,提高管理水平;⑤重视患者家属的需求;⑥以患者为中心,开创"软愈合"环境;⑦加强法制学习,维护患者的正当权利.
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