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guan yu ke fu zhong xin ke hu man yi du yu fu wu zhi liang de shi zheng yan jiu ji yu mou xing ke fu zhong xin de shu ju yan jiu
Author(s): 
Pages: 44-48
Year: Issue:  10
Journal: Rural Finance Research

Keyword:  客服中心数据研究Eviews汇丰回归模型服务质量管理感知服务多元线性回归实证研究分析座席;
Abstract: 近年来客户满意度已成为现代商业银行的竞争优势之一。论文在分析同业客服中心的质量管理现状的基础上,对某行客服中心的客户满意度与服务质量数据进行回归分析,并建立两者的回归模型。最后,结合实际情况给出几点具体建议。
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