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zhua hao tou su guan li zhu tui xiao fei zhe quan yi bao hu
Author(s): 
Pages: 72-73
Year: Issue:  15
Journal: Rural Credit Cooperative of China

Keyword:  消费者权益金融机构经济下行压力客户投诉声誉风险风险隐患客户反馈客户数量管理专职人员专职部门;
Abstract: <正>银行业金融机构应正视客户投诉及其价值,通过恰当的投诉管理工作,发挥投诉信息的预警、改进和纠偏作用,提升自身维护消费者权益的水平在当前经济下行压力持续加大、银行业产品和服务范围不断拓展、消费者维权意识持续提升的形势下,近年来,银行业消费者投诉数量有所增加,投诉事项更加复杂且深入,客观上对银行业金融机构的消费者投诉管理
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