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qie ji mo jiang gou tong bian cheng bian lun
Author(s): 
Pages: 103
Year: Issue:  9
Journal: Rural Credit Cooperative of China

Keyword:  银行人员一时之快服务人员辩论赛;
Abstract: <正>与客户沟通的终极目标是获得认同,提升客户体验,而不是一场争论高低输赢的辩论赛。在与客户的争论中,即使银行服务人员争"赢"了,最后的结果也是"赢"在了一时之快,‘‘输"了客户的喜爱和信任。因而,银行人员应在客户面前恰
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