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wei xiao he zuo ting hen zhong yao
Author(s): 
Pages: 97-98
Year: Issue:  8
Journal: Rural Credit Cooperative of China

Keyword:  银行产品营业室销户现金交易她说小妹妹日气;
Abstract: <正>身为一名前台柜员,每天面对形形色色的客户,其中不乏"火气大"的人,面对"火气大"的客户,微笑和聆听非常重要。微笑是一剂良药,可能见效慢,但绝对药效持久。天天来存零钱的"钢镚姐",每次来办业务都是一张冷冰冰的脸,无论我们多么热情,她始终面无表情。所以我选择用"微笑"这剂药,也许足每次自始至终的微笑起了作用,"钢销姐"慢慢地也用笑脸代替了严肃的表情,我的心里比屹了蜜还甜。每次
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