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ke hu ping jing hou wo de dao de qi shi
Author(s): 
Pages: 98
Year: Issue:  8
Journal: Rural Credit Cooperative of China

Keyword:  粮食补贴大堂经理外地打工营业室一杯茶次取贵宾室有节应变能力换位思考;
Abstract: <正>一天,一位客户急匆匆地来到我的柜台,他要替他在外地打工的儿子领取粮食补贴。银行规定,客户第一次取钱要本人带身份证修改密码,所以他无法办理。他面露不悦,不耐烦地说:"我儿子在外面打工,长期不回来,我带了两个人的身份证,我是他爸,难道还不能取钱?!"我说:"粮食补贴的存折要去村里开证明,财政盖章,证明这个钱可以由您来领,这手续不能少。"他怒气冲冲,恨不得要冲进营业室,我满心委屈,却不知所措。见此情景,大堂经理面带微笑地端来一杯茶,说:"这边请,我们去贵宾
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