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yong zhen xin hua jie yuan qi
Author(s): 
Pages: 99
Year: Issue:  8
Journal: Rural Credit Cooperative of China

Keyword:  大堂经理大声喧哗春风和煦对我说等待时间给客服务人员换位思考;
Abstract: <正>一个春风和煦的下午,我为一位客户在柜台办理存单挂失业务,客户的四五张存单一起丢失了,业务办理起来比较复杂,所以仅这名客户的业务我就办了半个多小时。后面的客户不耐烦起来,从开始的小声嘟囔变成了大声喧哗。等到下一位客户到来时,还没等我向他问好,他便隔着玻璃对我一阵数落,说我办理业务磨磨蹭蹭。当时的我年轻气盛,忍不住回了几句。这一下子惹得客户更加生气,更加不依不饶。见此状况,大堂经理及时上前耐心
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