Author(s): ZHANG Ling, ZHANG Lu-ping, ZHOU Peng
Pages: 8-14
Year: 2014 Issue:  4
Journal: Technoeconomics & Management Research
Keyword:  Airline; VIKOR; Fuzzy measure; Quality of service;
Abstract: In order to seize the characteristics of non-additive and uncertainty in the evaluation procedure , this paper const-ruct a non-additive VIKOR method in intuitionistic fuzzy settings based on the integration of VIKOR , fuzzy measure and intuitionistic fuzzy theory. This paper also established evaluation criteria for airline service quality with four dimensions: "Reliab-ility","Employees' service","Tangibles" and "Assurance". Six airline's services are assessed with the help of the criteria and the method. The results show that the service performance of the six airlines could be divided into three levels: the first level includes airline A1 and A5, second includes A4. The remain belong to third level. Comparative studies are also carried out which results suggested that the property of non-additive between criteria obviously impact on the results.