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ssa" fu wu she ji zai gao xiao tu shu guan de ying yong
Author(s): 
Pages: 5-7,36
Year: Issue:  1
Journal: Library World

Keyword:  "SSA"服务设计服务路径走察原型走察;
Abstract: 介绍“SSA”服务设计的产生背景、核心理念和工具箱,结合实际综合运用人物角色法、服务路径法、服务蓝图法和原型走察法进行高校图书馆的“SSA”服务设计.
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