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biao gan fu wu bu neng ji xie hua
Author(s): 
Pages: 80
Year: Issue:  24
Journal: Rural Credit Cooperative of China

Keyword:  机械化标杆农信社客户资料服务流程机器人员工网点业务服务标准化;
Abstract: <正>近年来,为提高临柜服务标准化、规范化水平,农信社打造标杆网点的热情有增无减,但少数员工在执行上过于"机械化"、流程化,反而让人啼笑皆非,效果适得其反.例如,有的柜员明明看到客户已经坐在柜台前准备办理业务,却还要按流程举手示意说:"您好,请坐。"让客户如同面对一个被植入固
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