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lin gui sheng yu feng xian fang fan jie xi
Author(s): 
Pages: 46-47
Year: Issue:  24
Journal: Rural Credit Cooperative of China

Keyword:  声誉风险沟通能力客户投诉业务能力规章制度银行风险防范意识服务弹性应变能力引发;
Abstract: <正>柜面一线人员应具备高度的声誉风险防范意识,通过提升业务能力、沟通能力、应变能力和服务弹性,积极主动地防范声誉风险处于声誉风险高发地带的柜面一线人员,应具备高度的声誉风险防范意识,通过提升业务能力、沟通能力、应变能力
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