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xun zhao ke hu guan xi guan li de zhen zuo
Author(s): 
Pages: 49
Year: Issue:  24
Journal: Rural Credit Cooperative of China

Keyword:  客户关系管理顾客保留客户关怀服务销售管理学顾客购买企业管理利润成本客户满意度;
Abstract: <正>管理学中有研究表明:将产品或服务销售给新顾客的成本是销售给现有顾客的6倍;客户满意度如果提高了5%,企业的利润将加倍;一家公司每年只要将顾客保留率多提高5%,就可以提高利润的85%;一个非常满意的顾客购买意愿将6倍于一个不满意的客户;三分之二的客户离开其供应商是因为客户关怀不够,一位不满意的客户将
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