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Exploration and Practice of Content Management Model for General Hospital
Author(s): 
Pages: 26-29
Year: Issue:  1
Journal: HOSPITAL DIRECTORS' FORUM

Keyword:  Standardized ManagementOptimized ProcessesQuality Control Circle (QCC)Clinical PathwayJob Performance;
Abstract: Chinese PLA General Hospital is the largest general hospital in all PLA hospitals, which is characterized with complex organization structure, multiple personnel, onerous task and strict quality standard. Therefore, the hospital positively explores and practices the process management. After the establishment of various kinds of standards, it has not been radically resolved that outpatients felt puzzled in the service process, and the cost was still at a high level. The reason is that good standards are not practicable due to the lack of good supporters. Since the second half year of 2013, PLA General Hospital has tried the flow management on the basis of standardization, to solidly put those standards into practice and realize the efficacy.
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