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Design of Logistics Service for B2C E-commerce Industry
Author(s): 
Pages: 84-90
Year: Issue:  6
Journal: Journal of Fujian School of Administration and Fujian Institute of Economics and Management

Keyword:  E-commerce industryLogistics service productQuality function deployment;
Abstract: Faced with the whole process of logistics about B2C e-commerce industry ,this study ap-pliesQuality Function Deployment to design correspondinglogistics service products .The results indica-tethat ,in order to satisfy the logistics requirementsof B 2C e-commerce industry ,the courier companies have toprovidewhole process of serviceincluding order service ,warehousing service ,transportation and distribution service ,terminal delivery service ,and reconstructionof information system .Thus ,the courier companiescan achieve their ow n competitive advantages in the field of B 2C e-commerce logistics services .
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