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A STUDY OF CRISIS MANAGEMENT OF UNIVERSITY LIBRARY IN THE DIGITAL ERA
Author(s): 
Pages: 95-97
Year: Issue:  1
Journal: Journal of Henan University of Technology (Social Science Edition)
Keyword:  高校图书馆; 服务; 危机管理; "4R"理论; 蝴蝶效应;
Abstract: 新媒体技术的出现及广泛应用,大大改变了读者的信息行为,也促使图书馆积极拓展服务方式.从高校图书馆服务工作内容出发,以服务危机为研究对象,提出了高校图书馆应对服务危机的七项对策.
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