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gong gong fu wu ping jia zhong de zu zhi ying ping ce lue yan jiu
Pages: 711-718
Year: Issue:  5
Journal: Wuhan University Journal(Philosophy & Social Sciences)

Keyword:  government performancestrategic stancecivil service assessmentperformance assessment;
Abstract: 在公共服务评价中,被评组织会根据自身特征和价值偏好关注不同的评价目的,进而形成相应的"迎评策略",并受其影响取得不同的绩效。通过实证分析,本研究发现被评组织的前瞻者策略能够突出提高组织的回应性;防御者策略能够增加公众满意度;应激者策略能够改善公众信任。对于公共服务评价的制度设计者而言,应该把被评组织"迎评策略"和绩效之间的关系作为完善制度的依据,通过调整测评指标等途径将政策意图更为准确地传递给被评组织。
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