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Establishing Comprehensive Evaluation System of Satisfactory Degree in Whole Hospital
Author(s): 
Pages: 93-95
Year: Issue:  2
Journal: CHINESE JOURNAL OF HOSPITAL STATISTICS

Keyword:  满意度综合评价模糊数学;
Abstract: 目的调查医院各科的满意度。方法采用本院设计的问卷调查表,分别对门诊病人、住院病人和院内各科进行调查,通过模糊数学综合评判和德尔菲法,分科室计算满意度,并作分析评价。结果每月获得全院各科综合满意度。结论这套综合评价体系覆盖了医院所有科室,利用它考核各科医德医风,有利于及时发现并解决问题,提高医疗质量。
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