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huan jie yan ke men zhen jiu zhen ya li de fang fa tan tao
Author(s): 
Pages: 795-796
Year: Issue:  5
Journal: Heilongjiang Medicine Journal

Keyword:  门诊眼科分诊方式;
Abstract: 目的:探讨改善眼科门诊就诊环境和秩序,提高患者满意度,缓解就诊压力的有效方法.方法:改善服务模式,优化挂号流程、加强前哨分诊,实行预约服务,充实周末门诊力量等.结果:门诊护理工作的综合满意度得到大幅度提高.减少了候诊时间,缓解了眼科门诊就诊压力,护理纠纷、投诉现象明显减少.结论:合理的分诊措施,明显改善了就医秩序和环境,使眼科门诊工作更安全、快捷、极大提高门诊就诊效率和患者满意度.
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