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Comparative analysis of applying patient experience and satisfaction survey (VPSM) tool in Chinese hospitals
Author(s): 
Pages: 397-402
Year: Issue:  3
Journal: Journal of Peking University(Health Sciences)

Keyword:  患者满意度卫生保健质量评价研究中国;
Abstract: 目的:患者体验和满意调查已被认为是收集患者对医疗服务的评价信息和促进医疗服务质量改善的重要方法,2005年至2009年,北京和广西共50余家医院使用本土化的澳大利亚维多利亚州患者满意度监测工具(victorian patient satisfaction monitoring,VPSM)进行了满意度测量,比较分析当前本土化VPSM在我国医院应用情况,为其进一步应用提供参考建议.方法:采用文献研究方...
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