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jiang fu wu jin xing dao di shang ye yin xing fu wu ying xiao ce lue 108 tiao
Author(s): 
Pages: 26-29
Year: Issue:  1
Journal: Rural Finance Forum

Keyword:  GetLinkList(KeywordFilter('服务营销策略:5770商业银行:5570服务人员:3016服务质量管理:2845顾客满意:2590服务补救:2359服务失误:1880服务意识:994员工:943以客户为中心:883')'kw''CJFQ');
Abstract: <正> 员工素质篇 11、树立服务意识:思想是行动的先导。要帮助员工牢固树立“服务立行,客户兴行”的意识,以一流的服务满足客户需求,超越客户需求。一切以“客户满意”为标准。“客户第一、服务第一、信誉第一”。为顾客服务,让顾客满意不是对顾客的恩赐、施舍,不是献爱心,而是一种职责,是发自内心的意愿,是银行经营的唯一选择。“以客户为中心”,关注客户,想
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