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an analysis on factors affecting patients' satisfaction to nursing care
Pages: 80-83
Year: Issue:  2
Journal: China Medical Abstracts

Keyword:  nursing carequestionnairesatisfaction;
Abstract: Objective The purpose of this investigation was to identify the novel factors involved in patients' satisfaction with nursing care.Methods A cohort of 1860 consecutive inpatients were registered.Questionnaire including a total of 13 questions was carried out.Overall satisfaction and single satisfaction were calculated as follows,respectively.Overall satisfaction=(yearly total content +yearly total relative content)/yearly total cases/yearly times of questionnaire×100%,and single satisfaction=yearly total content or yearly total relative content or yearly total non-content/yearly total cases participating in corresponding item×100%.The item with the least score was further analyzed to find out the pivotal factor responsible for it.Results The research showed that 52%,64%,83%,of the cases felt satisfactory with the ward environment,the diet,the bed and quilt,respectively.As for the management of the hospital,91% of patients felt satisfactory,3% of patients felt unsatisfactory,and 6%,relatively satisfactory.The factors associated with participants' satisfaction towards the nursing care were lack of the knowledge related to diseases or diet,hospital environment,hospital management,and nursing service.Conclusion The most important factor associated with paticipants' satisfaction towards the nursing care attributes lack of the special knowledge related to diseases or diet.
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